ATTN members covered by the SAHO/SEIU agreement: update to your Employee and Family Assistance Program (EFAP)

After a robust selection process, a new Employee and Family Assistance Program (EFAP) vendor has been selected.

The EFAP contract was awarded to Shepell (1-800-387-4765) and the contract details were finalized mid-August. Effective October 1, Shepell will be the new EFAP service provider for the Saskatchewan healthcare employees.

Transition – how will this impact SEIU-West members who work in health care?

The goal is to have a smooth transition with no interruption in services.

If an employee or their family member(s) are currently seeking counselling with Homewood, they may continue to see the counsellor until resolution. If counselling sessions are required beyond October 1, they may continue with Homewood. New cases after Oct 1, will be with Shepell.

Commonly Asked Questions about the Employee and Family Assistance Program (EFAP) 

1.            How do I know when I should use the EFAP?

Consider using the EFAP when your own efforts to resolve problems are not working, you feel overwhelmed, or you want to prevent problems from becoming larger. The EFAP also offers helpful support on childcare, eldercare, financial and legal issues.

Remember, the EFAP is not only there for people in crisis. Consider accessing services any time you want to improve your overall health and well-being.

2.            Who is eligible?

Your EFAP is available to you, your spouse and dependent children.

3.            If I decide to use the EFAP, will my manager or co-workers know about it?

Not unless you tell them. EFAP counsellors will deal only with you, not with your organization’s management, your manager or your co-workers.

The service is completely confidential. You can determine what telephone number or e-mail address is used to reach you to arrange appointments or for follow up contact. If you have concerns, we recommend using personal cell and home numbers and personal e-mail addresses to protect your privacy. No one, including your employer, will ever know that you have used the service unless you decide to tell them.

4.            What happens if I am currently in counselling with Homewood Health?

If you or a member of your family initiated counselling on or before September 30th, you have the option to stay with the Homewood counsellor until resolution, or you may choose to initiate service with Shepell, beginning October 1, 2015. Please note, your case files with Homewood Health will not be transferred to Shepell.

Counselling cases will not end immediately because of the provider change. A change in provider will not affect the work you are accomplishing with your Homewood counsellor.

If you would like to begin counselling or initiate any support services, please contact Shepell for more information beginning Oct. 1, 2015 at 1-844-336-3136.

5.            How do I access the services?

Effective Oct. 1, 2015 you can call Shepell’s Client Care Centre 24 hours a day, 7 days a week, toll free at 1-844-336-3136. A Client Care Representative will answer your call and is on hand to understand your challenges, connect you to the support you need to discover solutions, and answer your questions about the EFAP and the programs and services available.

6.            How can I be assured of the quality of service I will receive?

Shepell staff members are specially selected for their training, expertise and experience. Shepell counsellors are all social workers, psychologists and addictions counsellors with a minimum of 5 years of experience.

7.            Who do I contact if I have a concern?

If you have a question or concern about any of the services provided by Shepell, please feel free to call the Client Care Centre at 1-844-336-3136 and provide your feedback directly to the representative handling your call. Shepell is dedicated to ensuring you are completely satisfied with their services and will work with you to make certain that is the case.

For more information about Shepell, click on the links below:

Shepell EFAP Plan

EFAP Launch Letter

or call EFAP Shepell at 1-800-387-4765

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